Events and Seminars

For more details about the event and to apply, please visit Hi-System via the link below.
The links are different for Part 1 (face-to-face) and Part 2.
Please note that in order to attend Part 2, you must attend Part 1.

<For faculty and staff>
Please apply by email to the contact information below.
When applying, please include your name, name in hiragana, affiliation, position, and contact information.

*This seminar will be conducted in Japanese only.

Lecturer

Ms. Atsuko Takahara​
ANA Business Solutions Co., Ltd.

profile

After working as a flight attendant for ANA (All Nippon Airways Co., Ltd.), she is currently working as a lecturer for ANA Business Solutions Co., Ltd. A bright and energetic person, she conducts training sessions that place great importance on interaction with participants. While working for ANA, she was in charge of purser duties on domestic and international flights. She has earned high praise from customers for her hospitable service, and is also responsible for improving and promoting in-flight service. She also actively participates in outside activities such as social events in the local community. Through these experiences, she experienced the importance of building trusting relationships by utilizing hospitality and communication, and she is using this experience in her current training.

program

Part 1 Lecture 13:00-14:30

From the perspective of how you are perceived by others, understand the differences in impressions that first impressions, speaking style, and behavior create.
You will learn the basics, such as the common characteristics of people who are considered "pleasant."
Topics include: "Why Learn Manners?", "Four Basic Principles of Practicing Manners from the Other Person's Perspective", and "Attitude Towards Work".

Part 2 Exercises 14:45-17:00

Dress code for the day: If you are attending the second session, please wear a suit.

Building upon the fundamentals of Part 1, participants will objectively grasp their own impressions through role-playing exercises.
I will work on developing better communication skills.
Topics include: "First Impressions of People Who Get Chosen," "Communication Skills," and "Business Etiquette (Business Card Exchange, Company Visit Role-Playing)."
*During the exercise, you will be recording video using your own smartphone.
Please remember to bring it with you. Also, please bring earphones.
If you do not have a smartphone, we can also lend you a tablet. Please contact the inquiry desk below when you apply.

Organizer, co-organizer, and supporter

Organizer

Hokkaido University　Institute for Academic Innovation　Center for Career Design　Doctoral Human Resource Development Unit

Instructor in charge: Rieko MURAKAMI, Takuya YOSHIHARA